Returns & Refunds Policy
4-Day Satisfaction & Return Guarantee
4-Day Return Window · Refunds to Mobile Money or Card are processed within 24–48 business hours after inspection.
Return Window
4 Days
From delivery date
Refund Speed
24–48 hrs
After item inspection
Refund Method
Original
MoMo or Card
If you are not completely satisfied with your purchase, you may request an exchange or refund within 7 calendar days from delivery date.
Eligible for Return / Refund
- Items must be unused, unwashed, and in original packaging with intact tags.
- Original sales invoice or order reference number must be provided.
- Defective or damaged items upon arrival will be replaced with free courier pickup.
Not Eligible for Return
- Items that have been used, washed, or altered in any way
- Items without original packaging, tags, or receipt
- Return requested after the 4-day return window
- Hygiene or personal care products that have been opened
- Custom-made, personalised, or bespoke orders
- Items marked as Final Sale
- Digital products or gift vouchers
How to Initiate a Return
Follow these steps to return your item
Contact Support Within the Return Window
Call or WhatsApp our support number, or email support@weskinah.com within the return window with your order number and reason for return.
Get a Return Authorisation
Our team will review your request and send you a Return Authorisation (RA) number along with return instructions.
Pack & Send the Item
Re-pack the item securely in its original packaging with all tags, accessories, and the original receipt. Drop off or arrange courier to our Accra hub.
Inspection & Approval
Once received, our quality team inspects the item within 1 business day to confirm it meets return eligibility.
Refund or Exchange Issued
After approval, your refund is processed back to your original payment method, or your exchange item is dispatched.
Exchanges
If you would like to exchange an eligible item for a different size, colour, or model, please indicate this when contacting support. Exchanges are subject to stock availability. If unavailable, a full refund will be issued.
Refund Processing
Refunds to Mobile Money or Card are processed within 24–48 business hours after inspection.
Need to Return Something?
Contact our support team and we'll guide you through quickly.